Order Cancellation & Returns Policy
Orders can be cancelled at any point before the item has been shipped. Refunds will be issued in full minus any payment processing fees where applicable.
If an item has already shipped, orders cannot be cancelled, but can be returned or exchanged.
Orders can be returned within 30 days of receipt for a refund providing the item is still in saleable condition. Customers will be liable for shipping fees to their nearest appropriate Winspace distribution center. A 15% re-stocking fee will be charged for restocking, cleaning and refurbishing the item.
Custom orders, non-stock products or other special items (end-of-line goods, or factory seconds, etc.) cannot be returned unless permission is granted by Winspace.
Orders can be exchanged within 30 days of receipt for an item of equal or greater value providing the original item is still in saleable condition. Customers are liable for shipping fees on both returning the original and shipping the exchanged item. However, no re-stocking fee will be charged.
Custom orders, non-stock products or other special items (end-of-line goods, or factory seconds, etc.) cannot be exchanged unless permission is granted by Winspace.
Claims for losses or damage in shipping.
Please thoroughly inspect your package before signing. If there is any damage, make sure it is noted on the delivery slip when you sign for the package.
If your item is damaged during shipping, be sure to send us detailed photos and details via email (email@example.com) within 3 days of receiving your package. We will help you to assess the condition of your goods and arrange replacement or repair if necessary.
If you suspect your item is missing, please contact us with your order number via email (firstname.lastname@example.org) and we’ll investigate. All our packages are insured and you will receive a replacement if your package is confirmed lost by the courier company.
Customs & Duties Fees
We will do our best to avoid taxes and fees for our overseas customers, including using pre-paid customs shipping in territories that allow us to, etc. Please check with our sales team for details before ordering if this is something that concerns you. Regardless; all customs, fees and duties are the sole responsibility of the customer. If you refuse to pay these duties and the package is returned to us, we will deduct all necessary fees before issuing your remaining refund. These fees may include (but are not limited to) the original shipping fee, the return shipping fee, restocking fee, etc.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Please contact our Customer service at firstname.lastname@example.org to get the return address.
Our Framesets come with a 3-year limited warranty. The warranty period begins at the time the goods are received by the customer. Our wheels come with a 2-year limited warranty. Our accessories come with a 1-year limited warranty. For more information, visit our warranty page.